Effective Date: May 26, 2026
Last Updated: May 26, 2026
These Terms of Service ("Terms") govern your access to and use of the managed cloud hosting services, infrastructure services, and related platforms ("Services") provided by Rubicon Technologies LLC ("Rubicon Technologies", "we", "us", or "our"), a limited liability company registered in the State of North Carolina. By accessing or using our Services, you ("Client" or "you") agree to be bound by these Terms.
Rubicon Technologies provides managed cloud infrastructure services including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), systems management, and related IT services to enterprise clients and IT consulting partners. The specific services, service levels, and fees applicable to your engagement are defined in a separate Service Agreement or Statement of Work executed between you and Rubicon Technologies.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services to:
You are responsible for:
All software, platforms, portals, tools, documentation, and technology developed and provided by Rubicon Technologies in connection with the Services ("Rubicon IP") are and remain the exclusive property of Rubicon Technologies LLC. These Terms do not grant you any ownership interest in or to the Rubicon IP. You are granted a limited, non-exclusive, non-transferable license to access and use the Rubicon IP solely as necessary to receive the Services during the term of your Service Agreement.
You agree not to: (a) copy, reproduce, modify, or create derivative works of any Rubicon IP; (b) reverse engineer, decompile, or disassemble any Rubicon IP; (c) sublicense, sell, resell, transfer, or otherwise make available the Rubicon IP to any third party without prior written consent from Rubicon Technologies; or (d) remove or alter any copyright, trademark, or other proprietary notices on any Rubicon IP.
Each party agrees to maintain the confidentiality of the other party's proprietary and confidential information disclosed in connection with the Services. Confidential information shall not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law. This obligation survives termination of the Service Agreement.
Rubicon Technologies will use commercially reasonable efforts to maintain Service availability in accordance with the Service Level Agreement ("SLA") set forth in your Service Agreement. Scheduled maintenance windows will be communicated in advance where practicable. Rubicon Technologies shall not be liable for downtime caused by factors outside its reasonable control, including but not limited to force majeure events, third-party network outages, or actions of the Client.
Rubicon Technologies collects and processes certain data in connection with the Services as described in our Privacy Policy. You retain ownership of all data you upload, store, or process through the Services ("Client Data"). You grant Rubicon Technologies a limited license to access and process Client Data solely as necessary to provide the Services. Rubicon Technologies will not sell, rent, or share Client Data with third parties except as required to provide the Services or as required by law.
Fees for the Services are set forth in your Service Agreement. All fees are due and payable in accordance with the payment terms specified therein. Rubicon Technologies reserves the right to suspend Services for accounts with overdue balances after reasonable notice. All fees are non-refundable except as expressly set forth in your Service Agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RUBICON TECHNOLOGIES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF RUBICON TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RUBICON TECHNOLOGIES' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO RUBICON TECHNOLOGIES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Rubicon Technologies LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) any Client Data that infringes or misappropriates any third-party intellectual property or privacy right.
These Terms remain in effect for the duration of your Service Agreement with Rubicon Technologies. Either party may terminate the Service Agreement in accordance with its terms. Upon termination, your right to access and use the Services ceases immediately. Rubicon Technologies will provide you with a reasonable opportunity to retrieve your Client Data following termination, as specified in your Service Agreement.
Rubicon Technologies reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a revised effective date. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in Durham County, North Carolina, in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.
These Terms, together with your Service Agreement and any applicable Statements of Work, constitute the entire agreement between you and Rubicon Technologies LLC with respect to the Services and supersede all prior agreements, representations, and understandings.
For questions regarding these Terms of Service, please contact:
Rubicon Technologies LLC
Durham, NC 27713
Email: sales@rubicon-technologies.com