Privacy Policy

Effective Date: May 26, 2026
Last Updated: May 26, 2026

Rubicon Technologies LLC ("Rubicon Technologies", "we", "us", or "our") is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, store, and protect information in connection with our website at rubicon-technologies.com and our managed cloud hosting and infrastructure services ("Services").

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

• Contact information: Name, email address, phone number, and company name submitted through our contact form or during onboarding
• Account credentials: Usernames and hashed passwords for portal access
• Service configuration data: Infrastructure specifications, preferences, and settings you provide in connection with the Services
• Communications: Records of correspondence between you and Rubicon Technologies, including support tickets and email

1.2 Information Collected Automatically

• Log data: IP addresses, browser type, operating system, pages visited, and timestamps when you access our website or portal
• Usage data: Actions taken within the portal, API calls, and resource utilization metrics associated with your account
• Security data: Authentication events, access logs, and audit trails generated in connection with your use of the Services

1.3 Client Data

In the course of providing Services, we may process data that you upload, store, or transmit through our infrastructure ("Client Data"). Client Data is your property. We process it solely to provide the Services and do not use it for any other purpose.

2. How We Use Information

We use the information we collect to:

• Provision, operate, maintain, and improve the Services
• Authenticate users and maintain account security
• Respond to support requests and communications
• Generate invoices and process payments
• Monitor for security threats, abuse, and unauthorized access
• Comply with legal obligations and enforce our Terms of Service
• Send service-related notices, including maintenance windows and security alerts

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Information

We may share information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating the Services (e.g., email delivery, payment processing), subject to confidentiality obligations
• Legal requirements: We may disclose information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of Rubicon Technologies, our clients, or the public
• Business transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction, with appropriate notice to affected parties

4. Data Retention

We retain personal information and account data for the duration of your Service Agreement and for a reasonable period thereafter as required for legal, audit, and business continuity purposes. Log and audit data is retained in accordance with our internal security policies. Client Data is retained in accordance with your Service Agreement and deleted or returned upon termination as specified therein.

5. Data Security

Rubicon Technologies implements industry-standard technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data in transit
• Encrypted storage for sensitive credentials
• Role-based access controls and least-privilege principles
• Audit logging of all administrative actions
• Regular backups and disaster recovery procedures
• Network-level security including firewall and intrusion detection

While we take reasonable precautions, no security measures are perfect. We cannot guarantee absolute security of information transmitted over the internet.

6. Your Rights and Choices

You have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to our legal and contractual obligations
• Portability: You may request your Client Data in a portable format upon termination of Services

To exercise any of these rights, please contact us at the address below.

7. Cookies and Tracking

Our website uses session cookies solely for functional purposes such as maintaining your login session. We do not use third-party tracking cookies, advertising cookies, or analytics services that share your data with third parties. You may disable cookies in your browser settings; however, this may affect the functionality of the portal.

8. Third-Party Links

Our website and portal may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any information to them.

9. Children's Privacy

Our Services are intended for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. For material changes, we will provide additional notice to active clients. Your continued use of the Services after such notice constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of North Carolina. Any disputes arising under this policy shall be resolved in accordance with the dispute resolution provisions of our Terms of Service.

12. Contact

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Rubicon Technologies LLC
Durham, NC 27713
Email: sales@rubicon-technologies.com